PCS Case Studies
We recently decided to update our existing customer paging system used in our busy restaurant attached to our Lakeland store. We wanted to ensure that we would benefit from the latest technology that was on offer in the market, after considering systems from a number of companies we selected the GuestCall IQ customer paging system from Pager Call Systems. We were impressed with the new digital technology utilised by the GuestCall IQ system, this allows us to renumber the pagers at the press of a button and ensures reliable delivery when we page a customer.
The pagers are issued to customers who are waiting for a table in our restaurant and allow them the freedom and flexibility to browse the store whilst waiting for a table to become free. With demand for tables in our restaurant being so high it is imperative that we have a reliable system that efficiently contacts our diners once the table becomes available wherever they are located within our store, the GuestCall IQ system certainly achieves this.
We are delighted with the system which was installed quickly and efficiently and would highly recommend the company, its product and service.
Ian Lannin, Lakeland Windermere, Cumbria
Westfield Shopping Centre London
When Westfield opened their latest flagship shopping centre in London’s Shepherd’s Bush they wanted to ensure they could manage the queues of diners in their busy restaurant area known as The Balcony. Westfield chose Pager Call Systems GuestCall IQ customer paging system to enhance the high level of customer service offered by restaurants in Westfield’s top quality Balcony food area.
Utilising GuestCall IQ meant that the restaurants in the Westfield Mall dining area could take diners orders and offer a pager to customers allowing them to find a table and relax in the dining area whilst their food is being prepared.
A total of twelve GuestCall IQ systems are now used in Westfield’s busy restaurants.
Charlotte Christiansen Food and Beverage Manager for Westfield London commented “We are really pleased with the new systems, they are now part of the daily operation of restaurants within the mall and are relied on to communicate efficiently with diners using The Balcony restaurants
Church & Co Ltd
Church & Co Northampton’s famous footwear brand needed an effective way to communicate with managers throughout their large site with production facilities and offices, although they operated a loud speaker PA system to call staff often this could not be easily heard within their production area and they needed a solution.
Pager Call Systems worked with David Moss IT Manager at Church & Co Ltd to identify the best solution, together we identified Pager Call's QuietCall staff paging system with CrystalCall pagers, the managers are issued with discrete CrystalCall pagers which are called from the reception area when required, the pagers are then alerted by a vibration which notifies the appropriate manager that they have a message.
David comments "Pager Call Systems worked with us to test the QuietCall system prior to us making a final decision, we found that the system worked efficiently and staff liked the discrete pagers, a spin off from the system is that our reception team can now see at a glance which managers are on site as the pagers are collected and returned to the reception area each day".
A number of Asda stores now use Pager Call Systems paging for queue busting within the store, QuietCall staff pagers are utilised to call additional staff to the checkouts when needed. Asda have implemented this at a number of stores throughout the UK, case studies show that using QuietCall staff pagers to call staff ensures a prompt response enhancing the customers shopping experience and reducing trolley abandonment within the store.
Marriott Hotel Huntingdon
Marriott Hotels were looking for a solution to improve communication between the kitchen and serving staff at their Huntingdon site, Marriott chose Pager call Systems ServerCall waiter paging system. After conducting tests at the large hotel site Marriott found that the powerful ServerCall kitchen transmitter with Pager Call’s robust durable CrystalCall pagers offered full coverage of not only the hotels dining areas but they had the added benefit that staff could be paged throughout the seven storey hotel.
Papa G’s The Printworks Manchester
Papa G’s in Manchester’s Printworks have embraced the old traditional Greek and Mediterranean cooking taught over generations. When owner Angelo Gabrilatsou was planning his flagship restaurant he wanted to ensure that he offered his waiting diners the very best customer service to compliment the restaurants quality dining experience.
Angelo said “we know that great food and excellent customer service would be part of our winning formula, we also knew that having a successful restaurant would mean that we would have wait times during busy periods. We decided to offer customer pagers to our waiting diners, this would enable them to relax at the bar whilst waiting for their table. After looking at several systems we decided to opt for Pager Call’s GuestCall IQ digital guest paging system. The GuestCall IQ system is the most innovative system we looked at, we were particularly impressed with the automatic renumbering and the LED displays showing the pager number. The system has proven to be a hit with our customers and staff”.
Angelo Gabrilasou Managing Director Papa G’s